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案例摘要
[/vc_column_text][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#c8e9e9″ scene_position=”center” text_color=”dark” text_align=”left” bottom_padding=”3%” overlay_strength=”0.3″][vc_column column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”2/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1504004139323{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 40px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;border-left-color: #0a0a0a !important;border-left-style: none !important;border-right-color: #0a0a0a !important;border-right-style: none !important;border-top-color: #0a0a0a !important;border-top-style: none !important;border-bottom-color: #0a0a0a !important;border-bottom-style: none !important;}”]客户背景
方太专注于高端厨电领域,在全国拥有庞大经销商网络,拥有众多终端消费者。方太期望打造一个全能的微信平台,在营销、客服方面为客户提供独特的价值。[/vc_column_text]
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业务需求
- 用微信服务号为客户提供高质量的售前、销售、售后咨询服务,并追踪每一次来访;
- 实现区域性灵活营销与推送内容的统一管理;
- 将微信用户信息与企业CRM系统集成,管理客户数据资产
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业务挑战
- 微信公众平台不支持为不同经销商创建不同二维码
- 区分在线咨询的粉丝的业务需求:售前、销售、售后
- 微信接口二次开发成本高